Support
We're here to help! Get the support you need for Planso.
Quick Help
Before reaching out, you might find answers to common questions in our frequently asked questions below.
Frequently Asked Questions
How do I schedule posts?
Post scheduling is now available in Planso. Here's how to use it:
- Open the app and connect your social account(s).
- Create a new post and select your media and caption.
- Choose Schedule, then pick your date, time, and timezone.
- Tap Save to add it to your content calendar.
You can edit or cancel a scheduled post anytime before it publishes.
Why can't I access my photos?
We don't store your photos on our servers or in the cloud. All media remains on your device, which means if you uninstall the app, the photos will be unlinked from your account.
How do I cancel my subscription?
You can cancel your subscription through your Apple App Store or Google Play Store account settings. Your subscription will remain active until the end of your current billing period.
Contact Support
Can't find what you're looking for? Choose the support option that works best for you:
Support Ticket
Create a detailed support ticket directly in the app with automatic device and account information.
Create TicketResponse Times
- Email Support: Within 24 hours
- Support Tickets: Within 12 hours
- Critical Issues: Within 4 hours
What to Include in Your Support Request
To help us assist you more effectively, please include the following information:
- A clear description of the issue you're experiencing
- Steps you've already taken to try to resolve the issue
- Your device model and operating system version
- The version of Planso you're using
- Screenshots or screen recordings if applicable
- Any error messages you've encountered